Kyndryl is seeking a dedicated Deskside Support specialist to deliver hands-on IT assistance to users in Rio de Janeiro, ensuring minimal downtime and optimal system performance for our clients.

Kyndryl, a leading IT infrastructure services provider, is looking for a skilled Deskside Support professional to join our team in Rio de Janeiro. In this role, you will be the first point of contact for end-users experiencing technical issues, providing immediate on-site support to resolve hardware, software, and connectivity problems efficiently.

Your daily responsibilities will include diagnosing and fixing issues with desktops, laptops, printers, and mobile devices; assisting with software updates and configurations; and escalating complex problems to higher-level support teams when necessary. You will collaborate with cross-functional teams to maintain a high standard of IT service delivery, contributing to the overall success of our clients' operations.

This position offers a dynamic work environment where you can apply your technical expertise to real-world challenges, while gaining exposure to advanced IT solutions. If you thrive in a role that combines technical proficiency with exceptional customer service, this opportunity at Kyndryl will allow you to make a tangible impact on business productivity.

• Proven experience in IT support, including hardware troubleshooting, software installation, and user assistance.
• Knowledge of Windows and macOS operating systems, along with common office applications.
• Strong problem-solving skills and the ability to communicate technical concepts to non-technical users.
• Familiarity with networking basics, printers, and peripherals.
• Excellent customer service orientation and ability to work in a fast-paced environment.
• Portuguese language proficiency required; English is a plus.
• Relevant certifications such as CompTIA A+ or equivalent are preferred.

• Competitive monthly salary with opportunities for performance-based bonuses.
• Comprehensive health insurance coverage for employees and dependents.
• Paid time off, including vacation and holidays.
• Professional development programs and certification reimbursements.
• Access to modern office facilities and tools in Rio de Janeiro.
• Opportunities for career growth within Kyndryl's global IT services network.