As a Senior System Support Application Analyst at the Massachusetts Bay Transportation Authority, you will provide advanced technical support and analysis for mission-critical applications ensuring reliable transit operations across the region. Your expertise will drive system efficiency and innovation in a dynamic public transportation environment.

The Massachusetts Bay Transportation Authority (MBTA) is seeking a skilled Application Analyst, Senior System Support to join our IT team. In this pivotal role, you will be responsible for monitoring, maintaining, and optimizing a wide array of applications that underpin our subway, bus, and commuter rail services. You will collaborate with development teams to implement enhancements, perform root cause analysis on system disruptions, and ensure compliance with regulatory standards for public infrastructure.

Daily responsibilities include responding to escalated support tickets, conducting performance tuning on databases and applications, and contributing to disaster recovery planning. You will leverage your technical acumen to support real-time data processing and integration with third-party systems, minimizing downtime and enhancing user experience for millions of daily riders. This position offers the chance to make a tangible impact on the Greater Boston area's mobility while working in a collaborative, mission-driven organization committed to innovation and sustainability.

If you thrive in a fast-paced environment where your problem-solving skills directly contribute to public service excellence, apply today to help keep the MBTA running smoothly.

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced certifications preferred.
• Minimum of 5 years of experience in application support, system analysis, and troubleshooting complex IT environments.
• Proficiency in SQL, application servers, and integration tools; experience with transportation or enterprise systems is a plus.
• Strong analytical skills with the ability to diagnose and resolve issues in high-stakes, real-time operations.
• Excellent communication skills for collaborating with cross-functional teams and end-users.
• Knowledge of ITIL frameworks and best practices for system support and incident management.

• Comprehensive health, dental, and vision insurance plans with low employee premiums.
• Generous retirement savings plan including pension and 401(k) matching contributions.
• Paid time off including vacation, sick leave, and 12 paid holidays per year.
• Professional development opportunities with tuition reimbursement and access to training programs.
• Employee assistance program and wellness initiatives to support work-life balance.
• Public transportation benefits and flexible work arrangements for eligible roles.