As a Business Analyst for Agent Systems at regiocom, you will play a key role in analyzing and improving agent-based systems to optimize telecommunications processes and drive business growth. This remote contract position offers a chance to contribute to cutting-edge solutions in a dynamic IT environment.

regiocom, a leading telecommunications provider based in Germany, is seeking a skilled Business Analyst for Agent Systems to join our remote team. In this role, you will be responsible for evaluating current agent systems, identifying inefficiencies, and recommending improvements to enhance service delivery and customer satisfaction.

Your daily tasks will include conducting stakeholder interviews, documenting business requirements, and creating detailed process flows. You will collaborate closely with development teams to ensure that system enhancements align with business objectives. Additionally, you will analyze performance metrics to support data-driven decision-making and contribute to the implementation of new agent technologies.

This position is ideal for professionals passionate about blending business acumen with technical insights in the fast-evolving telecom industry. With regiocom's commitment to innovation, you will have the opportunity to work on impactful projects that shape the future of communication services.

• Bachelor's degree in Business Administration, Information Technology, or a related field
• At least 3 years of experience in business analysis, preferably in agent systems or telecommunications
• Strong knowledge of data analysis tools such as SQL, Excel, or BI software
• Proficiency in requirements gathering and process modeling techniques
• Excellent communication skills with the ability to collaborate with cross-functional teams
• Familiarity with agile methodologies and project management principles
• German language skills are a plus

• Competitive monthly salary in the range of €5000-€7000
• Fully remote work flexibility to support work-life balance
• Opportunities for professional development and training in emerging technologies
• Access to modern tools and resources for efficient remote collaboration
• Supportive company culture with emphasis on innovation and employee well-being
• Generous vacation policy and flexible working hours