Join Eviden as a Business Analyst specializing in ServiceNow to drive digital transformation initiatives. Collaborate with cross-functional teams to analyze business needs and implement efficient IT service management solutions.

Eviden is seeking a skilled Business Analyst with expertise in ServiceNow to join our dynamic team. In this role, you will play a pivotal part in optimizing client business processes through the implementation and customization of ServiceNow solutions. You will work closely with stakeholders to identify requirements, design workflows, and ensure seamless integration of ServiceNow with existing IT systems.

Key responsibilities include conducting in-depth business analysis, creating detailed documentation such as user stories and functional specifications, and facilitating workshops to gather insights. You will collaborate with developers, project managers, and end-users to deliver high-quality solutions that enhance operational efficiency and user satisfaction.

The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and has a passion for leveraging technology to solve complex business challenges. This position offers the chance to contribute to innovative projects across various industries, supporting Eviden's mission to empower organizations through cutting-edge digital services.

As a remote-certified role, we prioritize certified professionals who can demonstrate proficiency in relevant skills to ensure project success from day one.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst with at least 3-5 years in IT projects, preferably with ServiceNow platform.
• Strong understanding of ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery.
• Proficiency in requirements gathering, process modeling, and stakeholder analysis using tools like Visio or Lucidchart.
• Excellent communication skills in English and French, with the ability to translate technical concepts for non-technical audiences.
• Knowledge of Agile methodologies and experience with JIRA or similar project management tools.
• Certification in ServiceNow (e.g., Certified Implementation Specialist) is highly desirable.
• Ability to work independently and as part of a remote team.

• Competitive monthly salary with performance-based bonuses.
• Comprehensive health insurance coverage and wellness programs.
• Flexible remote work arrangements with opportunities for hybrid collaboration.
• Professional development support, including access to training and certifications.
• Generous paid time off, including vacation and parental leave.
• Employee assistance programs for mental health and work-life balance.
• Access to modern tools and technologies for efficient remote work.
• Opportunities for career growth within a global IT leader.