Join Intralot as a Call Center Operator and deliver outstanding customer support for our innovative gaming and lottery solutions. Work remotely to assist clients with inquiries, ensuring a seamless and positive experience that drives customer loyalty.

Intralot is a global leader in gaming technology and services, providing cutting-edge solutions for lotteries and sports betting worldwide. As a Call Center Operator, you will play a crucial role in our customer support team, handling inbound calls from players and partners to resolve inquiries, provide information on our products, and ensure high levels of customer satisfaction.

Your day-to-day responsibilities will include actively listening to customer needs, troubleshooting issues related to account management, game rules, and technical support, and escalating complex matters to specialized teams. You will document interactions accurately in our CRM system to maintain detailed records and contribute to continuous service improvement.

We value operators who thrive in a fast-paced environment, possess a customer-first mindset, and are committed to upholding Intralot's standards of integrity and excellence. This remote contract position offers the flexibility to work from anywhere in the US while being part of a dynamic international team dedicated to innovation in the gaming sector.

If you are passionate about helping people and have a knack for clear communication, this role provides an excellent opportunity to grow within a forward-thinking company.

• High school diploma or equivalent required; associate's degree in communications or related field preferred
• At least 1-2 years of experience in a customer service or call center environment
• Excellent verbal communication skills with a clear and professional phone presence
• Proficiency in using customer relationship management (CRM) software and basic computer applications
• Ability to handle high-volume calls while maintaining patience and empathy
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including evenings and weekends
• Basic knowledge of gaming or lottery industry is a plus

• Competitive monthly salary with performance-based incentives
• Fully remote work setup with flexible scheduling options
• Comprehensive health, dental, and vision insurance coverage
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career advancement
• Employee assistance programs and wellness initiatives
• Access to company discounts on gaming and entertainment services