As a Case Manager III in Business Operations at Xometry, you will manage high-level client cases, optimize operational workflows, and ensure seamless delivery of manufacturing solutions in a dynamic e-commerce environment.

Xometry is revolutionizing the manufacturing industry through its cutting-edge online marketplace that connects buyers with a global network of suppliers for custom parts and services. As a Case Manager III in Business Operations, you will play a pivotal role in ensuring operational excellence by overseeing complex client cases from inception to resolution. Your responsibilities will include conducting thorough needs assessments, coordinating with cross-functional teams to deliver tailored solutions, and monitoring key performance indicators to drive continuous improvement.

In this senior position, you will serve as a key point of contact for high-value clients, resolving escalated issues with empathy and expertise while identifying opportunities to enhance service delivery. You will collaborate closely with sales, engineering, and logistics teams to streamline processes and mitigate risks in the supply chain. By leveraging data-driven insights, you will contribute to strategic initiatives that support Xometry's growth and client satisfaction goals.

This role demands a proactive mindset, exceptional organizational skills, and a passion for operational efficiency in a fast-paced, technology-driven environment. Join our team and help shape the future of on-demand manufacturing.

• Bachelor's degree in Business Administration, Operations Management, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in case management, business operations, or customer success roles, with at least 2 years in a senior capacity.
• Strong understanding of supply chain and manufacturing processes.
• Proficiency in CRM systems, project management tools (e.g., Asana, Salesforce), and data analysis software.
• Excellent communication and problem-solving skills, with the ability to handle complex client interactions.
• Experience in e-commerce or B2B platforms is highly desirable.
• Certification in Customer Relations or equivalent professional development.

• Competitive monthly salary range with performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Remote work flexibility with home office setup allowance.
• Professional development opportunities, including access to certifications and training programs.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) matching and employee stock purchase plan.
• Collaborative and innovative work culture with team-building events.