Lead innovative Microsoft Customer Engagement (CE) projects at S R International Inc., driving CRM application development to optimize business processes and enhance customer interactions. Join a dynamic team to architect scalable solutions that empower organizations with cutting-edge dynamics 365 implementations.

As the CRM Lead for Microsoft CE Application Development, you will spearhead the design, development, and deployment of robust CRM solutions using Microsoft Dynamics 365 Customer Engagement. Your role involves collaborating with stakeholders to gather requirements, architecting custom applications, and ensuring seamless integration with existing business systems.

Key responsibilities include:

• Overseeing the end-to-end development lifecycle of CE projects, from conceptualization to go-live.
• Mentoring junior developers and ensuring best practices in coding, testing, and deployment.
• Customizing Dynamics 365 entities, workflows, and plugins to meet client-specific needs.
• Integrating CE with other Microsoft tools like Power BI for advanced analytics and reporting.
• Conducting performance tuning and troubleshooting to maintain high system availability.
• Staying updated with the latest Microsoft releases and advising on upgrade strategies.

This position offers the chance to work on high-impact projects that drive digital transformation for clients across various industries, all while working remotely with a supportive team at S R International Inc.

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced certifications in Microsoft Dynamics 365 CE preferred.
• 5+ years of experience in CRM application development, with at least 2 years in a leadership role focusing on Microsoft CE/Dynamics 365.
• Proficiency in Power Platform, including Power Apps, Power Automate, and Dataverse.
• Strong knowledge of JavaScript, C#, .NET, and integration with Azure services.
• Experience with Agile methodologies and leading cross-functional teams.
• Excellent problem-solving skills and ability to manage multiple projects simultaneously.
• Strong communication skills for stakeholder engagement and technical documentation.

• Competitive compensation package with flexible remote work options.
• Opportunities for professional growth and Microsoft certifications reimbursement.
• Health, dental, and vision insurance coverage.
• Paid time off and holiday benefits.
• Access to cutting-edge tools and ongoing training in Microsoft technologies.
• Collaborative team environment with mentorship programs.