Join Groupon as a CRM Manager to lead customer relationship strategies that enhance user engagement and drive revenue growth in our fast-paced e-commerce platform. Utilize advanced CRM tools to optimize personalized marketing campaigns and foster long-term customer loyalty.

Groupon is seeking a talented CRM Manager to join our team and play a pivotal role in shaping customer interactions across our global marketplace. In this position, you will oversee the development and execution of CRM strategies that personalize user experiences, increase retention rates, and ultimately boost deal conversions. You will collaborate with marketing, sales, and product teams to integrate customer data insights into actionable campaigns, leveraging tools like email automation, segmentation, and loyalty programs.

Key responsibilities include managing the CRM tech stack, analyzing customer journey metrics to identify improvement opportunities, and ensuring compliance with data privacy regulations such as GDPR. The ideal candidate thrives in a dynamic environment, excels at cross-functional collaboration, and has a passion for using technology to create meaningful customer connections. If you have a proven track record in CRM optimization and a strategic mindset, this role offers the chance to make a significant impact on Groupon's growth trajectory.

• Bachelor's degree in Marketing, Business Administration, or a related field; Master's preferred.
• 5+ years of experience in CRM management, with at least 2 years in a leadership role.
• Proficiency in CRM platforms such as Salesforce, HubSpot, or Marketo.
• Strong analytical skills with experience in data-driven decision making and A/B testing.
• Excellent communication and project management abilities.
• Knowledge of e-commerce trends and customer behavior analytics.
• Fluency in English and Spanish.

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Remote work flexibility with options for home office setup allowance.
• Generous paid time off and flexible working hours.
• Professional development opportunities, including conferences and training.
• Employee discounts on Groupon deals and perks.
• Collaborative and innovative company culture.