Groupon is seeking a skilled CRM Manager to oversee our customer relationship management strategies, driving personalized marketing campaigns and enhancing customer engagement across our global platform. This role offers the opportunity to leverage data analytics and CRM tools to optimize user experiences and contribute to revenue growth in a dynamic e-commerce environment.

As a CRM Manager at Groupon, you will play a pivotal role in shaping how we connect with our millions of users worldwide. Reporting to the Director of Marketing, you will develop and execute CRM strategies that personalize customer interactions, increase retention, and drive incremental revenue through targeted campaigns.

Your day-to-day responsibilities will include managing our CRM ecosystem, analyzing customer data to identify trends and opportunities, and collaborating with product, sales, and content teams to ensure seamless integration of CRM initiatives. You will oversee the creation of automated workflows for email, SMS, and push notifications, ensuring compliance with international privacy standards.

Groupon's innovative culture values creativity and data-backed insights, providing you with the tools and autonomy to experiment with new approaches in customer engagement. This position is ideal for a strategic thinker passionate about using technology to build lasting customer relationships in the fast-paced world of e-commerce.

If you thrive in a collaborative, results-oriented environment and have a track record of delivering measurable improvements in customer metrics, we encourage you to apply and help us make everyday deals extraordinary.

• Bachelor's degree in Marketing, Business Administration, or a related field; Master's degree preferred.
• 5+ years of experience in CRM management, preferably in e-commerce or digital marketing.
• Proficiency in CRM platforms such as Salesforce, HubSpot, or Marketo.
• Strong analytical skills with experience in data-driven decision-making and A/B testing.
• Excellent communication and project management abilities to collaborate with cross-functional teams.
• Knowledge of GDPR and data privacy regulations, especially in the European market.
• Experience with email marketing automation and segmentation strategies.

• Competitive monthly salary range with performance bonuses.
• Fully remote work setup with flexible hours to support work-life balance.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Professional development opportunities, such as training in advanced CRM tools and certifications.
• Generous paid time off, including vacation, sick days, and parental leave.
• Access to employee discounts on Groupon deals and partnerships with wellness programs.