Join OMEGA Engineering as a Customer Service Advisor and deliver outstanding support to our global clients in the engineering and instrumentation sector. In this remote role, you'll handle inquiries, resolve issues, and enhance customer satisfaction through effective communication and problem-solving.

OMEGA Engineering is a leading provider of innovative instrumentation and measurement solutions for various industries worldwide. We are seeking a dedicated Customer Service Advisor to join our remote team and play a key role in ensuring our customers receive top-tier support.

In this position, you will be the primary point of contact for customers, addressing their technical and general inquiries about our products, such as sensors, data acquisition systems, and environmental monitoring equipment. Your day-to-day responsibilities will include processing orders, troubleshooting issues, escalating complex problems to technical teams, and maintaining accurate customer records in our CRM system.

We value proactive advisors who can build lasting relationships with clients, upsell products when appropriate, and contribute to improving our service processes. This role offers a dynamic environment where your empathy and efficiency directly impact customer loyalty and business growth.

As a REMOTE_CERTIFIED position, you will need to complete the Customer Relations certification to ensure you're equipped with the latest best practices in client interaction and service excellence.

If you thrive in helping others and have a passion for technical customer support, apply today to become part of the OMEGA Engineering family.

• Proven experience in customer service or a related field, with strong communication skills both verbal and written
• Ability to multitask in a fast-paced environment and handle customer inquiries via phone, email, and chat
• Familiarity with CRM systems and basic technical knowledge of engineering products is a plus
• Excellent problem-solving abilities and a customer-centric mindset
• Proficiency in Microsoft Office Suite and remote collaboration tools
• High school diploma or equivalent; relevant certification preferred
• Fluency in English; additional languages are advantageous

• Competitive monthly salary with opportunities for performance-based bonuses
• Comprehensive health insurance coverage and paid time off
• Remote work flexibility with home office setup allowance
• Professional development opportunities, including access to online training and certifications
• Employee assistance program for mental health and wellness support
• Company-matched retirement savings plan
• Regular team-building virtual events and career advancement paths