Join our team as an entry-level Customer Service Representative, providing remote support to clients. Ideal for new graduates eager to build foundational skills in customer relations and problem-solving. You'll handle inquiries via chat and email, ensuring positive experiences while learning best practices in service excellence.

As a Customer Service Representative at Intch, you'll embark on a rewarding journey into the world of remote customer support. This role is designed for beginners who are passionate about helping others and want to develop essential communication and empathy skills. From day one, you'll receive comprehensive training on our customer service platform, covering topics like active listening, conflict resolution, and efficient query handling.

Your daily responsibilities will include responding to customer inquiries through various digital channels, such as email, live chat, and ticketing systems. You'll assist users with product questions, troubleshooting basic issues, and escalating complex problems to senior team members. This hands-on experience will allow you to apply foundational customer service concepts in real-time, fostering your ability to build lasting client relationships.

Mentorship is a core component of this position. You'll be paired with an experienced supervisor who will guide you through weekly one-on-one sessions, providing feedback on your interactions and helping you refine your approach to customer satisfaction. We emphasize growth, so expect regular workshops on communication techniques, cultural sensitivity, and data-driven service improvements.

Throughout the year-long project, you'll participate in collaborative projects that simulate real-world scenarios, such as managing high-volume support during peak times or contributing to feedback loops for product enhancements. These opportunities will enhance your problem-solving abilities and give you a deep understanding of customer relationship management (CRM) tools.

By the end of this engagement, you'll have a solid portfolio of customer interactions, demonstrating your proficiency in entry-level support practices. This experience positions you for advancement into more specialized roles, with a focus on continuous learning and professional development in the dynamic field of customer service.

• Excellent verbal and written communication skills.
• Strong empathy and patience in handling customer needs.
• Basic computer proficiency and familiarity with digital tools.
• Willingness to learn and adapt in a fast-paced remote environment.
• 0-1 year of customer service experience preferred, but not required.

• Personalized mentorship from seasoned customer service professionals to guide your daily tasks and career growth.
• Access to online learning modules focused on advanced communication and empathy-building techniques.
• Opportunities for networking with remote teams, enhancing your collaborative skills.
• Performance-based recognition programs to celebrate your contributions and milestones.
• Flexible scheduling to support work-life balance while gaining hands-on experience.