As a Customer Solutions Manager at Maersk, you will oversee the delivery of tailored solutions to clients in the global logistics industry, ensuring high levels of customer satisfaction and operational efficiency. Join a leading maritime and logistics company to drive innovation in customer engagement and support business expansion.

Maersk, a global leader in integrated logistics and container shipping, is seeking a dynamic Customer Solutions Manager to join our team in Spain. In this pivotal role, you will be responsible for developing and implementing customer-centric strategies that enhance service delivery and foster long-term client relationships. You will collaborate with sales, operations, and product teams to identify customer needs, resolve complex issues, and drive the adoption of innovative solutions such as digital tracking tools and sustainable shipping options.

Key responsibilities include leading a team of customer support specialists, analyzing customer feedback to improve processes, and ensuring compliance with service level agreements (SLAs). You will also contribute to the creation of customized solution packages that address specific client challenges in areas like supply chain optimization and end-to-end visibility. This position offers the chance to work in a fast-paced, international environment where your expertise can directly impact Maersk's reputation for reliability and excellence.

If you are passionate about customer success and thrive in a collaborative setting, this role provides an excellent platform to advance your career while contributing to the future of global trade.

• Bachelor's degree in Business Administration, Logistics, or a related field
• At least 5 years of experience in customer service or solutions management, preferably in logistics or transportation
• Strong leadership skills with experience managing cross-functional teams
• Proficiency in CRM systems and data analytics tools
• Excellent communication and problem-solving abilities
• Fluency in English and Spanish; additional languages are a plus
• Knowledge of international trade regulations and supply chain dynamics

• Competitive monthly salary with performance bonuses
• Comprehensive health and dental insurance coverage
• Generous paid time off and flexible working hours
• Opportunities for professional development and global career advancement
• Employee assistance programs and wellness initiatives
• Access to Maersk's employee discount programs and relocation support if needed