As a Customer Success Executive at ServiceNow, you will play a pivotal role in ensuring our clients achieve maximum value from our cloud-based IT service management platform, fostering long-term partnerships and driving adoption. This remote contract position offers the opportunity to work with innovative technologies and contribute to customer satisfaction in a dynamic global environment.

ServiceNow is seeking a dedicated Customer Success Executive to join our remote team in Spain. In this role, you will be responsible for managing a portfolio of key accounts, ensuring they successfully adopt and expand their use of the ServiceNow platform to meet their business objectives. You will act as the primary point of contact for clients, conducting regular business reviews, identifying upsell opportunities, and resolving any challenges to maintain high satisfaction levels.

Key responsibilities include developing success plans tailored to each customer's needs, collaborating with internal teams such as sales, product, and support to deliver exceptional service, and leveraging data analytics to measure and improve customer health scores. You will also contribute to the creation of best practices and resources that can be shared across the customer base.

This position is ideal for a proactive professional passionate about technology and customer-centric solutions. With ServiceNow's commitment to innovation and digital transformation, you will have the chance to make a tangible impact on how organizations worldwide operate more efficiently.

• Bachelor's degree in Business, Marketing, or a related field; advanced degree preferred.
• 3+ years of experience in customer success, account management, or sales support roles within the software or SaaS industry.
• Strong understanding of IT service management, cloud computing, and enterprise software solutions.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Proficiency in CRM tools like Salesforce and analytics platforms.
• Fluency in English and Spanish; additional European languages are a plus.
• Ability to travel occasionally for client meetings (up to 20%).

• Competitive monthly salary with performance-based incentives.
• Comprehensive health insurance coverage, including dental and vision.
• Flexible remote work arrangements with home office setup allowance.
• Professional development opportunities, including access to ServiceNow certifications and training programs.
• Generous paid time off and parental leave policies.
• Stock options and retirement savings plan contributions.
• Collaborative and inclusive company culture with team-building events.