Loading…
Remote Contract
PUBLISHED
Nov 17, 2025
Join Sopra Steria as a Customer Success Manager to drive client satisfaction and retention in our innovative IT consulting services. Leverage your English proficiency to build strong relationships and ensure seamless project delivery for global clients.
Sopra Steria is a leading European consulting firm specializing in digital transformation and IT services. We are seeking a dedicated Customer Success Manager to join our dynamic team in Barcelona. In this role, you will be the primary point of contact for our key clients, ensuring they achieve maximum value from our solutions while fostering long-term partnerships.
Your day-to-day responsibilities will include onboarding new clients, conducting regular check-ins to monitor satisfaction, and collaborating with internal teams to resolve issues promptly. You will develop success plans tailored to each client's goals, track key metrics like Net Promoter Score (NPS) and churn rates, and identify opportunities for expansion and upsell. With English as a mandatory language, you will communicate effectively with international stakeholders, contributing to our global projects in sectors like finance, public services, and healthcare.
This position offers a unique chance to grow within a forward-thinking company that values innovation and employee development. If you are passionate about customer-centric strategies and thrive in a fast-paced environment, apply now to make an impact at Sopra Steria.