Join 360dialog GmbH as a remote Customer Support Specialist in Brazil, where you'll provide top-tier assistance to clients utilizing our WhatsApp Business API solutions. Work flexibly from anywhere in Brazil while contributing to innovative communication technologies that empower businesses worldwide.

As a Customer Support Specialist at 360dialog GmbH, you will play a vital role in ensuring our clients receive seamless assistance with our WhatsApp Business API platform. This remote position based in Brazil offers the chance to work with a dynamic team dedicated to revolutionizing business communications through innovative messaging solutions.

Your day-to-day responsibilities will include responding to client inquiries via email, chat, and phone, troubleshooting technical issues, and guiding users through platform features to maximize their success. You'll collaborate with product and engineering teams to escalate complex problems and contribute feedback that enhances our services. With a focus on delivering exceptional support in Portuguese and English, you'll help businesses in Brazil and beyond connect more effectively with their customers.

360dialog GmbH is at the forefront of digital communication, partnering with Meta to provide scalable WhatsApp solutions for enterprises. Join us to grow your career in a supportive, remote-friendly culture that values innovation, empathy, and results.

• Proven experience in customer support or a related field, ideally in a tech or SaaS environment
• Excellent communication skills in Portuguese and English, both written and verbal
• Familiarity with CRM systems and customer service tools such as Zendesk or similar platforms
• Strong problem-solving abilities and a customer-centric mindset
• Ability to work independently in a remote setting with reliable internet access
• Bachelor's degree in Communications, Business, or a related field (preferred but not required)
• Knowledge of WhatsApp Business or messaging platforms is a plus

• Competitive monthly salary with opportunities for performance-based bonuses
• Fully remote work setup, allowing flexibility to live anywhere in Brazil
• Comprehensive health insurance coverage and paid time off
• Access to professional development resources and training programs
• Collaborative international team environment with regular virtual team-building events
• Modern tools and software provided for efficient remote work
• Support for work-life balance, including flexible hours