Join jameda as a Customer Support Specialist in a hybrid role based in Barcelona, where you'll provide top-tier assistance to users navigating our healthcare platform. Enhance patient experiences by resolving inquiries efficiently and contributing to a supportive team environment.

At jameda, we're revolutionizing the way patients connect with healthcare services across Europe. As a Customer Support Specialist in our hybrid Barcelona office, you'll play a pivotal role in ensuring our users receive seamless assistance. Your day-to-day responsibilities will include responding to customer inquiries via email, chat, and phone, troubleshooting issues related to our platform, and escalating complex cases to specialized teams.

You'll collaborate with a diverse group of support professionals to maintain high service standards, contribute to knowledge base updates, and participate in process improvements. This role is ideal for someone passionate about healthcare and dedicated to making a positive impact on patient journeys. With jameda's innovative tools and supportive culture, you'll have the resources to excel and grow in your career.

Key responsibilities:

• Provide prompt and accurate responses to user queries
• Document interactions and resolutions in our support system
• Analyze customer feedback to identify trends and suggest enhancements
• Assist in training new team members on support protocols
• Participate in quality assurance reviews to uphold service excellence

• Proven experience in customer support or a related field, with strong communication skills in English and Spanish
• Familiarity with customer service software and tools, such as ticketing systems and CRM platforms
• Ability to handle multiple queries simultaneously in a fast-paced environment
• Excellent problem-solving skills and a customer-centric approach
• Bachelor's degree in communications, business, or a related discipline preferred
• Availability for hybrid work, including occasional on-site presence in Barcelona

• Competitive monthly salary with opportunities for performance-based bonuses
• Hybrid work model offering flexibility between remote and office-based work in vibrant Barcelona
• Comprehensive health and wellness benefits, including medical insurance
• Professional development programs and training in customer service best practices
• Collaborative team environment with regular team-building activities
• Generous paid time off and flexible working hours