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The employer is currently interviewing candidates for this position. The last status update was on Sep 30, 2025.
Certified Remote
PUBLISHED
Sep 24, 2025
Help customers resolve technical issues with our SaaS platform. Learn enterprise software support while developing your IT skills. Great entry point into tech industry.
Join our growing SaaS company as a Customer Technical Support Associate! This entry-level position offers an excellent opportunity to learn enterprise software support while helping customers succeed with our platform.
About the Role: You'll be part of a dedicated support team that ensures our customers get the most value from our software. This role combines technical problem-solving with customer service, making it perfect for tech-savvy individuals who enjoy helping others.
Key Responsibilities:
Learning Opportunities:
What Makes This Role Special:
Ideal Candidate Profile: We're looking for motivated individuals who are:
Career Development: Many of our support associates have moved into roles in technical writing, QA testing, implementation consulting, and product management within 1-2 years.
The employer recommends obtaining this certification to validate your skills and enhance your application.
Note: You can still apply for this position without the certification, but having it will make your profile stand out and may be required to move forward in the hiring process.