MANTECH is seeking a Dedicated Support Technician to deliver exceptional technical assistance and resolve IT issues for our clients in defense and security environments, ensuring mission-critical systems run smoothly.

As a Dedicated Support Technician at MANTECH, you will play a vital role in supporting our government and defense clients by providing dedicated technical support for a variety of IT systems and applications. Your responsibilities will include responding to user inquiries, diagnosing and resolving hardware and software malfunctions, performing routine maintenance, and escalating complex issues to specialized teams as needed. You will collaborate with cross-functional teams to implement solutions that enhance system reliability and user satisfaction, while adhering to strict security protocols and compliance standards. This position offers the opportunity to work on cutting-edge technologies in a dynamic environment, contributing directly to national security missions. Ideal candidates are detail-oriented, proactive, and passionate about delivering high-quality support services.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 3 years of experience in IT support, troubleshooting hardware and software issues.
• Proficiency in operating systems such as Windows, Linux, and network protocols.
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
• Excellent communication skills, both written and verbal, with experience in customer-facing roles.
• Security clearance eligibility (Secret level preferred).
• Familiarity with helpdesk software and ticketing systems like ServiceNow or Remedy.

• Competitive monthly salary range based on experience.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching contributions.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities and tuition reimbursement.
• Flexible work arrangements, including remote options where applicable.
• Employee assistance program and wellness initiatives.