NTT DATA is seeking a dedicated Desktop Support Associate-Helpdesk to provide frontline IT support in Guadalajara, resolving hardware and software issues to ensure seamless operations for our global teams. This role offers an opportunity to grow within a leading technology services company while making a direct impact on user productivity.

As a Desktop Support Associate-Helpdesk at NTT DATA, you will be the first point of contact for end-users experiencing technical difficulties, ensuring quick resolution to minimize downtime. Your day-to-day responsibilities will include diagnosing and fixing issues related to desktops, laptops, printers, and mobile devices, as well as supporting software installations and updates. You will collaborate with the broader IT team to escalate complex problems, maintain inventory of hardware assets, and contribute to knowledge base documentation for common issues.

This remote contract position allows you to work from Guadalajara while supporting a diverse client base across NTT DATA's operations. Ideal candidates are proactive problem-solvers who thrive in a dynamic environment, delivering high-quality service with empathy and efficiency. Join us to leverage your technical expertise in a role that supports innovative IT solutions for leading industries worldwide.

• Proven experience in desktop support or helpdesk environments, with at least 1-2 years handling user queries.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Excellent troubleshooting skills for hardware (PCs, peripherals) and software applications.
• Customer service orientation with clear communication skills in English and Spanish.
• Familiarity with ticketing systems like ServiceNow or similar tools.
• Ability to work in a fast-paced, remote contract setting with occasional on-site support if needed.
• Relevant certifications such as CompTIA A+ are a plus.

• Competitive monthly salary with performance-based incentives.
• Comprehensive health and dental insurance coverage for you and your family.
• Paid time off, including vacation and sick leave.
• Opportunities for professional development and certification reimbursement.
• Flexible remote work options within a supportive team environment.
• Access to NTT DATA's global resources and career advancement programs.