Hibrant Ltd is seeking a skilled Desktop Support Engineer to deliver top-tier IT assistance to end-users, troubleshooting hardware and software issues remotely to maintain seamless business operations. This role offers an opportunity to work in a collaborative environment with cutting-edge tools in the software industry.

Hibrant Ltd, a leading software solutions provider, is looking for a dedicated Desktop Support Engineer to join our remote team. In this role, you will be the first point of contact for technical issues, providing efficient resolutions to hardware, software, and network problems faced by our global user base. Your expertise will ensure minimal downtime and optimal performance of user devices, contributing directly to our company's productivity and client satisfaction.

Key responsibilities include diagnosing and repairing desktops, laptops, and peripherals; installing and configuring software applications; managing user accounts and permissions; and documenting support activities for future reference. You will collaborate with the IT team to implement proactive maintenance strategies and escalate complex issues when necessary. This position is ideal for a tech-savvy professional who thrives in a fast-paced, remote work setting and is passionate about delivering exceptional user support.

At Hibrant Ltd, we value innovation and employee growth, offering a supportive culture where your contributions make a real impact. If you have a strong technical foundation and a customer-focused mindset, apply today to help us power the future of software services.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2 years of experience in desktop support or IT helpdesk roles
• Proficiency in Windows and macOS operating systems, including troubleshooting and configuration
• Knowledge of networking basics, such as TCP/IP, DNS, and DHCP
• Familiarity with common office software suites (e.g., Microsoft Office, Google Workspace)
• Excellent problem-solving skills and customer service orientation
• Ability to work independently in a remote setting
• Certification in CompTIA A+ or equivalent is a plus

• Competitive monthly salary with performance bonuses
• Fully remote work flexibility to support work-life balance
• Comprehensive health insurance coverage for employees and dependents
• Professional development opportunities, including training and certifications
• Paid time off and flexible working hours
• Access to modern tools and software for efficient remote support
• Collaborative team environment with regular virtual team-building activities