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Certified Remote
PUBLISHED
Oct 7, 2025
Join Betis Group, Inc. as a Technical Support Analyst 2, where you'll provide expert on-site technical support to resolve complex IT issues and enhance user productivity in a collaborative environment.
Betis Group, Inc. is seeking a skilled Technical Support Analyst 2 to join our dynamic IT team in providing on-site support for our Department of Government Services (DGS) clients. In this role, you will be the frontline responder for technical issues, ensuring seamless operations and high user satisfaction. Responsibilities include diagnosing and resolving hardware and software problems, maintaining IT infrastructure, assisting with system upgrades, and documenting support activities. You will collaborate with cross-functional teams to implement solutions that align with organizational goals, while adhering to best practices in cybersecurity and data management. This position offers the opportunity to work in a fast-paced environment where your technical expertise can directly impact business continuity and innovation. If you are passionate about technology and customer service, this role at Betis Group, Inc. is an excellent opportunity to advance your career in IT support.
The employer recommends obtaining this certification to validate your skills and enhance your application.
Note: You can still apply for this position without the certification, but having it will make your profile stand out and may be required to move forward in the hiring process.