Step into an Entry-Level Support Specialist role remotely, assisting users with technical and service queries. Perfect for recent graduates looking to gain practical experience in customer support, emphasizing clear communication and quick resolution of issues in a supportive team environment.

In this Entry-Level Support Specialist position at Buildpad, you'll dive into the essentials of remote customer assistance, tailored for those just starting their careers. The role focuses on building a strong foundation in support practices, where you'll learn to navigate user challenges with confidence and professionalism.

Your core tasks will involve monitoring support tickets, providing step-by-step guidance on platform features, and documenting resolutions for future reference. You'll collaborate with cross-functional teams to ensure seamless service delivery, gaining insights into how customer feedback influences product development.

We prioritize mentorship, offering bi-weekly coaching sessions where you'll review real interactions and receive constructive advice on improving your response strategies. Training modules will cover key areas like de-escalation techniques, multi-channel support management, and ethical customer engagement.

Over the course of the one-year project, you'll engage in simulated support scenarios and live shadowing opportunities, allowing you to practice foundational concepts without overwhelming pressure. This hands-on approach will sharpen your problem-solving skills and introduce you to CRM systems used in professional settings.

Emphasis is placed on personal growth, with access to resources that enhance your interpersonal abilities and cultural awareness in diverse customer bases. You'll contribute to team initiatives, such as creating knowledge base articles, which will bolster your resume with tangible achievements.

This role not only equips you with entry-level expertise but also opens doors to further specialization in customer relations, all while working remotely in a nurturing environment that values learning and innovation.

• Solid foundational communication abilities, both oral and written.
• Demonstrated empathy and a customer-first mindset.
• Comfort with remote collaboration tools like Slack or Zoom.
• Eagerness to engage in continuous learning.
• Entry-level experience (0-1 year) in support roles is ideal.

• Dedicated mentorship program with regular feedback sessions to accelerate your skill development.
• Comprehensive training resources on customer support tools and best practices.
• Career advancement pathways through internal workshops and certifications.
• Collaborative remote community events to build professional networks.
• Wellness support initiatives to maintain productivity and balance.