Join KCM Sol as a Field Support Technician in Brooks, CA, where you'll provide hands-on technical support and maintenance for client systems on-site, ensuring seamless operations and high customer satisfaction.

KCM Sol is seeking a dedicated Field Support Technician to join our team in Brooks, CA. In this onsite role, you will be the frontline responder for technical issues, traveling to client locations to diagnose and resolve hardware, software, and network problems efficiently. Your expertise will help minimize downtime and enhance user experience across various industries.

Key responsibilities include performing routine maintenance, installing and configuring equipment, documenting support activities, and collaborating with remote teams for escalated issues. You will interact directly with end-users, providing clear guidance and training to prevent future disruptions. This position requires a proactive approach, strong technical acumen, and a commitment to delivering exceptional service.

At KCM Sol, we value innovation and reliability in IT solutions. If you thrive in dynamic, hands-on settings and have a passion for technology, this role offers a rewarding opportunity to grow your career while contributing to our mission of empowering businesses through robust support services.

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred
• 2+ years of experience in technical support, field service, or IT troubleshooting
• Proficiency with hardware diagnostics, software installations, and network configurations
• Strong knowledge of Windows and macOS operating systems
• Excellent problem-solving skills and ability to work independently in field environments
• Valid driver's license and reliable transportation for onsite visits
• Certification in CompTIA A+ or equivalent is a plus

• Competitive monthly salary with performance-based incentives
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement plan with company matching
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and certifications
• Company-provided vehicle and tools for field work
• Supportive team environment with ongoing training