Join SupportYourApp as a Service Delivery Manager to oversee client support operations and ensure seamless service delivery for global customers. This remote role requires fluent English and expertise in managing support teams in a fast-paced tech environment.

SupportYourApp is seeking a dedicated Service Delivery Manager to lead our customer support initiatives in Argentina. In this role, you will be responsible for coordinating service delivery processes, ensuring high levels of client satisfaction, and optimizing support operations for our software applications.

Key responsibilities include:

• Overseeing daily operations of support teams and monitoring service performance metrics
• Acting as the primary point of contact for clients, managing escalations and fostering long-term partnerships
• Implementing process improvements to enhance efficiency and reduce response times
• Collaborating with cross-functional teams to align support services with product development goals
• Conducting regular performance reviews and training sessions for team members
• Ensuring compliance with service level agreements (SLAs) and quality standards

This position offers the opportunity to make a significant impact on our growing customer base while working remotely from Argentina. If you have a passion for delivering exceptional service and thrive in a dynamic environment, apply now to join our innovative team.

• Bachelor's degree in Business Administration, IT, or a related field
• 5+ years of experience in service delivery or operations management, preferably in IT or customer support
• Fluent English communication skills (both written and verbal)
• Proven track record in managing remote teams and client relationships
• Strong knowledge of IT service management frameworks like ITIL
• Proficiency in project management tools such as Jira or Asana
• Excellent problem-solving and leadership abilities
• Experience in the Latin American market is a plus

• Competitive monthly salary with performance bonuses
• Fully remote work flexibility
• Health insurance and paid time off
• Professional development opportunities and certifications
• Collaborative and supportive team environment
• Access to modern tools and technologies