Lead service delivery operations for SupportYourApp in a remote capacity from Argentina, leveraging fluent English to manage teams and ensure client satisfaction in the customer support industry. This role focuses on optimizing processes and driving performance in a collaborative environment.

As a Service Delivery Manager at SupportYourApp, you will play a pivotal role in overseeing the end-to-end service delivery process for our global client base. This position requires fluent English to facilitate seamless communication with international teams and stakeholders. Your primary responsibilities will include coordinating cross-functional teams, monitoring service performance metrics, and implementing strategies to enhance operational efficiency.

In this remote role based in Argentina, you will ensure that all service level agreements (SLAs) are met or exceeded, while fostering a culture of continuous improvement. You will collaborate closely with account managers, technical support staff, and product teams to address client needs proactively. Key tasks involve conducting regular performance reviews, identifying bottlenecks in service workflows, and driving initiatives for process optimization.

SupportYourApp is committed to delivering exceptional customer experiences in the support services sector, and as a Service Delivery Manager, you will contribute directly to our mission by maintaining high standards of quality and reliability. This is an exciting opportunity for a seasoned professional who thrives in a fast-paced, remote setting and is passionate about client success.

• Bachelor's degree in Business Administration, IT, or a related field
• 5+ years of experience in service delivery or operations management, preferably in customer support or IT services
• Fluent English (both written and spoken); Spanish proficiency is a plus
• Strong leadership and team management skills
• Proven ability to manage client relationships and resolve escalations
• Familiarity with project management tools like Jira or Asana
• Excellent problem-solving and communication abilities
• Ability to work remotely with flexible hours across time zones

• Competitive monthly salary with performance bonuses
• Fully remote work setup with flexible scheduling
• Comprehensive health insurance coverage
• Professional development opportunities and training programs
• Paid time off and holiday allowances
• Access to modern tools and technology for efficient work
• Supportive team environment with regular team-building activities
• Opportunities for career advancement within the company