As Front Office Manager at Hotel Du Vin, you will lead the front desk team to provide outstanding guest services and ensure seamless operations in our elegant St. Andrews property. This role offers the opportunity to enhance guest experiences while managing reservations, check-ins, and team performance in a luxurious hospitality environment.

Hotel Du Vin is seeking a dynamic Front Office Manager to join our team at the stunning St. Andrews location. In this pivotal role, you will oversee all front office operations, ensuring that every guest receives a warm, personalized welcome that aligns with our commitment to boutique luxury and exceptional service.

Your responsibilities will include managing the daily activities of the front desk team, coordinating check-ins and check-outs, handling reservations, and resolving any guest issues promptly to maintain high satisfaction levels. You will also monitor team performance, conduct training sessions, and collaborate with other departments such as housekeeping and food & beverage to deliver a cohesive guest experience.

The ideal candidate thrives in a fast-paced environment, possesses a keen eye for detail, and is passionate about creating memorable stays for our discerning clientele. With Hotel Du Vin's reputation for intimate, stylish hospitality, this position offers a rewarding opportunity to contribute to a brand that celebrates the joy of travel and fine living.

If you have a background in upscale hotel management and a dedication to excellence, we invite you to bring your expertise to our historic seaside property in St. Andrews.

• Proven experience as a Front Office Manager or similar role in a hotel setting, with at least 3-5 years in hospitality management
• Strong leadership skills to motivate and develop a team of front desk staff
• Excellent communication and customer service abilities, with a focus on handling guest inquiries and complaints effectively
• Proficiency in hotel management software and reservation systems such as Opera or Fidelio
• Knowledge of hospitality industry standards, including health and safety regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management or a related field is preferred

• Competitive monthly salary in the range of £3,000-£4,500, depending on experience
• Comprehensive health and wellness benefits, including private medical insurance
• Generous staff discounts on meals, accommodations, and services across the Hotel Du Vin group
• Opportunities for professional development and career progression within the prestigious Malmaison Hotel Collection
• Paid time off, including annual leave and bank holidays
• Employee assistance program for mental health and well-being support
• On-site parking and subsidized transport options