Join Capitole Consulting as a Full Remote IT Support Specialist focused on Salesforce, providing expert technical assistance and troubleshooting to ensure optimal CRM performance and user satisfaction for global clients.

Capitole Consulting is seeking a dedicated Full Remote IT Support Specialist with expertise in Salesforce to join our dynamic team. In this role, you will be the primary point of contact for end-users experiencing issues with Salesforce CRM, delivering prompt and effective resolutions to minimize downtime and enhance productivity. Your responsibilities will include monitoring support tickets, performing root cause analysis, collaborating with development teams on complex integrations, and contributing to knowledge base documentation to improve self-service options for clients.

As part of our consulting firm, you will work on diverse projects across industries, supporting Salesforce implementations from basic configurations to advanced customizations. This position offers the opportunity to grow your career in a remote-first environment, where innovation and client success drive our culture. You will report to the IT Support Manager and interact with cross-functional teams to ensure seamless service delivery. Ideal candidates are proactive, detail-oriented, and passionate about leveraging technology to solve real-world business challenges.

• Proven experience in IT support, with at least 2-3 years specializing in Salesforce administration and troubleshooting.
• Strong knowledge of Salesforce CRM platform, including configuration, customization, and integration with other systems.
• Proficiency in diagnostic tools, ticketing systems (e.g., Zendesk or ServiceNow), and remote support methodologies.
• Excellent problem-solving skills and ability to handle high-volume support requests efficiently.
• Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications like Salesforce Certified Administrator preferred.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Experience with remote work tools such as Microsoft Teams, Slack, and VPNs.
• Ability to work flexible hours to support international clients across time zones.

• Competitive monthly salary with performance-based incentives.
• Fully remote work setup, allowing flexibility and work-life balance.
• Comprehensive health insurance coverage, including medical, dental, and vision plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities, such as Salesforce certification reimbursements and online training courses.
• Access to cutting-edge tools and technologies in a collaborative consulting environment.
• Retirement savings plan with company matching contributions.
• Employee wellness programs and mental health support resources.