Join S&P Global as a Customer Success Manager specializing in geoscience software, where you'll drive client satisfaction and adoption of cutting-edge tools for energy and natural resources sectors. Collaborate with global teams to ensure seamless implementation and ongoing support for our innovative solutions.

S&P Global is seeking a dynamic Customer Success Manager to join our Geoscience Software team in Buenos Aires. In this pivotal role, you will be the primary point of contact for our clients utilizing our advanced geoscience platforms, which provide critical insights for exploration, production, and sustainability in the energy and mining industries.

Your responsibilities will include onboarding new customers, conducting training sessions, monitoring usage metrics, and proactively addressing any challenges to maximize value delivery. You will work closely with product, sales, and support teams to gather feedback, identify upsell opportunities, and contribute to product enhancements that align with client needs.

The ideal candidate thrives in a fast-paced environment, possesses a passion for technology-driven solutions in geosciences, and excels at translating complex technical concepts into business benefits. If you have a track record of fostering client loyalty and driving adoption in SaaS environments, this is your chance to make a significant impact at a leading global intelligence firm.

We value diversity and inclusion, offering a collaborative culture that supports work-life balance and innovation.

• Bachelor's degree in Geoscience, Computer Science, Business, or a related field; advanced degree preferred.
• 3+ years of experience in customer success, account management, or technical support within the software industry, ideally in geoscience or energy sectors.
• Strong understanding of geoscience software applications, data analytics, and GIS technologies.
• Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
• Proficiency in CRM tools like Salesforce and project management software.
• Willingness to travel occasionally for client meetings and industry events.
• Fluency in English and Spanish preferred.

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible remote work options with home office setup allowance.
• Professional development opportunities, including training and certifications in geoscience software.
• Generous paid time off and parental leave policies.
• Access to global employee assistance programs and wellness initiatives.
• Opportunities for career advancement within S&P Global's diverse portfolio.