Join DocPlanner as a Global PX Operations Specialist to enhance patient experience operations worldwide, optimizing processes and driving initiatives that improve service delivery and user satisfaction in the healthcare sector.

DocPlanner is seeking a dedicated Global PX Operations Specialist to join our innovative team. In this role, you will play a pivotal part in scaling and refining our patient experience (PX) operations across multiple international markets. You will collaborate with cross-functional teams to identify bottlenecks, implement process improvements, and ensure seamless user interactions on our platform that connects patients with healthcare professionals.

Key responsibilities include analyzing operational data to measure PX metrics, developing strategies to enhance service quality, and coordinating with regional teams to localize best practices. You will also contribute to the rollout of new features aimed at improving booking efficiency and patient satisfaction. This position offers the chance to impact millions of users globally while working in a fast-paced, supportive environment that values innovation and empathy.

If you are passionate about operations excellence in healthcare and thrive in a remote, dynamic setting, this is your opportunity to make a meaningful difference at DocPlanner.

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 3+ years of experience in operations or customer experience roles, preferably in healthcare or tech
• Proficiency in project management tools like Asana or Jira
• Strong analytical skills with experience in data-driven decision making
• Excellent communication skills in English and Spanish; additional languages are a plus
• Ability to work collaboratively in a multicultural, remote team environment

• Competitive monthly salary with performance bonuses
• Comprehensive health insurance and wellness programs
• Flexible remote work arrangements with opportunities for international collaboration
• Professional development through training and conferences
• Generous paid time off and work-life balance initiatives
• Access to cutting-edge healthcare technology and innovation projects