Revolution Foods is seeking a dedicated Help Desk Representative to provide remote technical support, ensuring our teams can focus on delivering nutritious meals to schools across the nation. This role offers an opportunity to resolve IT issues efficiently and contribute to a mission-driven organization.

Revolution Foods is a leading provider of healthy, sustainable meals to schools, impacting the lives of thousands of students daily. As a Help Desk Representative, you will be the first point of contact for IT support, helping our distributed team overcome technical challenges to keep operations running smoothly.

In this remote position, your day-to-day responsibilities will include:

• Responding to support tickets via phone, email, and chat
• Diagnosing and resolving issues related to hardware, software, and network connectivity
• Escalating complex problems to senior IT staff when necessary
• Maintaining documentation of support interactions and resolutions
• Assisting with user training on company systems and best practices
• Collaborating with other departments to improve IT processes

You'll thrive in this role if you enjoy helping others and have a knack for technology. Join us in supporting a vital mission that nourishes young minds and bodies.

• High school diploma or equivalent; associate's degree in IT or related field preferred
• 1-2 years of experience in help desk or customer support roles
• Strong knowledge of Windows and macOS operating systems
• Familiarity with common office software like Microsoft Office and Google Workspace
• Excellent verbal and written communication skills
• Ability to troubleshoot hardware and software issues remotely
• Customer-oriented mindset with patience and problem-solving abilities
• Certification in Technical Support Specialist preferred

• Competitive monthly salary with performance incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, including vacation and sick days
• Remote work flexibility with home office stipend
• Professional development opportunities and certification reimbursements
• Mission-driven culture focused on healthy school nutrition
• Employee discounts on Revolution Foods products