Join the New York State Office of Information Technology Services as an Information Technology Specialist 2, where you'll provide advanced IT support and implement technology solutions for state agencies under the NY HELPS initiative. This role offers a chance to contribute to public service while advancing your career in a dynamic government environment.

The Information Technology Specialist 2 position at the New York State Office of Information Technology Services is a pivotal role in supporting the state's digital infrastructure. Under the NY HELPS program, this position focuses on delivering high-level IT services to various state agencies, ensuring reliable and secure technology operations.

Key responsibilities include diagnosing and resolving complex technical issues, managing server and network configurations, implementing cybersecurity measures, and assisting in the deployment of new IT systems. You will collaborate with cross-functional teams to assess technology needs, develop solutions, and maintain compliance with state regulations.

This role demands a proactive approach to problem-solving and a commitment to excellence in public service. You'll have the opportunity to work on diverse projects ranging from cloud migrations to data center optimizations, contributing directly to the efficiency of government operations.

Ideal candidates are tech-savvy professionals passionate about leveraging IT to serve the public good, with a readiness to adapt to evolving technologies and priorities.

• Bachelor's degree in computer science, information technology, or a related field, or equivalent experience.
• At least three years of professional experience in IT support, systems administration, or network management.
• Proficiency in troubleshooting hardware, software, and network issues.
• Knowledge of Windows and Linux operating systems, Active Directory, and virtualization technologies.
• Strong problem-solving skills and ability to work in a team-oriented environment.
• Excellent communication skills for interacting with non-technical stakeholders.
• Certification in relevant IT areas such as CompTIA A+ or Network+ preferred.

• Competitive salary with opportunities for advancement in state government.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• Retirement plan through the New York State and Local Retirement System.
• Professional development opportunities and tuition assistance.
• Flexible work arrangements, including remote options where applicable.
• Employee assistance programs and wellness initiatives.