Join JSSA as an IT Application Analyst to support and optimize our software applications, ensuring efficient operations that align with our mission of providing vital community services. Analyze system performance, troubleshoot issues, and collaborate with teams to enhance user experience in a dynamic, mission-driven environment.

At JSSA, we are dedicated to empowering individuals and families through compassionate services, and our IT team plays a crucial role in enabling these efforts. As an IT Application Analyst, you will be at the forefront of maintaining and improving the software applications that power our operations. This role involves conducting thorough analyses of existing systems to identify inefficiencies, gathering user requirements through interviews and observations, and recommending innovative solutions to enhance functionality and reliability.

You will collaborate closely with cross-functional teams, including end-users, developers, and stakeholders, to implement application enhancements and resolve technical issues promptly. Daily tasks may include monitoring application performance metrics, debugging code, integrating new features, and ensuring compliance with data security standards. Additionally, you will document processes, create user guides, and provide training to maximize adoption and minimize disruptions.

This position is ideal for a proactive professional passionate about leveraging technology for social good. With our remote contract structure, you can contribute meaningfully from anywhere in the US while enjoying the flexibility to balance your professional and personal life. Join us in making a difference where IT innovation meets community impact.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 3 years of experience in IT application analysis, support, or development
• Proficiency in programming languages such as SQL, Java, or Python
• Strong understanding of application lifecycle management and troubleshooting methodologies
• Excellent analytical, problem-solving, and communication skills
• Experience with enterprise software systems and databases preferred
• Ability to work collaboratively in a team-oriented setting

• Competitive monthly salary with performance-based incentives
• Fully remote work arrangement for flexibility and work-life balance
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off and holiday schedule
• Opportunities for professional development and training
• Supportive, inclusive work environment focused on employee well-being
• Access to mental health resources aligned with our community service mission