As an IT Service Desk Analyst at MAREX, you will provide frontline technical support to end-users, troubleshooting hardware, software, and network issues to ensure seamless operations. This remote contract position offers a chance to join a innovative team in a fast-paced environment, delivering exceptional IT services.

MAREX is seeking a dedicated IT Service Desk Analyst to join our remote team. In this role, you will be the first point of contact for employees experiencing technical difficulties, ensuring quick resolution to minimize downtime and enhance productivity.

Your day-to-day responsibilities will include logging and prioritizing support tickets, diagnosing issues related to hardware malfunctions, software glitches, and connectivity problems, and escalating complex cases to higher-level support when necessary. You will utilize remote diagnostic tools to guide users through solutions, maintain detailed documentation of incidents, and contribute to knowledge base articles for self-service options.

We value analysts who thrive in a dynamic, technology-driven setting and are committed to delivering high-quality support. This contract position provides an excellent opportunity to gain hands-on experience in a supportive IT environment while contributing to MAREX's operational excellence.

If you are passionate about technology and helping others, apply today to become part of our innovative team.

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
• 2+ years of experience in IT support or service desk roles.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common networking protocols.
• Excellent problem-solving skills and customer service orientation.
• Ability to work independently in a remote setting with effective communication tools like ticketing systems (e.g., ServiceNow or Zendesk).
• Certifications such as CompTIA A+ or ITIL Foundation are a plus.

• Competitive monthly salary with potential for performance bonuses.
• Flexible remote work schedule to support work-life balance.
• Opportunities for professional development and certification reimbursements.
• Access to health, dental, and vision insurance plans.
• Paid time off and holiday benefits as per contract terms.
• Collaborative team environment with mentorship from senior IT professionals.