Join MYR Group Inc. as an IT Support Specialist I and provide essential technical assistance to users, troubleshooting hardware and software issues to ensure seamless operations. This remote contract position offers a chance to contribute to a leading infrastructure company while developing your IT expertise.

MYR Group Inc. is seeking a dedicated IT Support Specialist I to join our remote team. In this role, you will be the first point of contact for employees experiencing technical difficulties, resolving issues related to hardware, software, networks, and peripherals. You will document support activities, escalate complex problems to senior staff, and contribute to maintaining a secure and efficient IT infrastructure.

Daily responsibilities include responding to support tickets via phone, email, or chat, diagnosing problems using diagnostic tools, and guiding users through step-by-step solutions. You will also assist with user account management, software installations, and basic cybersecurity protocols to prevent data breaches.

This position is ideal for someone passionate about technology and customer service, offering exposure to various IT domains within a growing company. With MYR Group Inc.'s commitment to innovation in the infrastructure sector, you'll play a key role in supporting projects that power communities across the United States.

We value proactive individuals who thrive in fast-paced settings and are eager to learn. If you're ready to make an impact remotely, apply today and help keep our operations running smoothly.

• Associate's degree in Information Technology or a related field, or equivalent experience
• 1-2 years of experience in IT support or help desk roles
• Proficiency in Windows and macOS operating systems
• Knowledge of networking basics, including TCP/IP, DNS, and DHCP
• Strong problem-solving skills and attention to detail
• Excellent communication abilities, both verbal and written
• Ability to work independently in a remote environment
• Familiarity with ticketing systems like Zendesk or ServiceNow

• Competitive monthly salary with performance-based incentives
• Flexible remote work schedule
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid time off and holiday pay
• Professional development opportunities and training programs
• Access to cutting-edge IT tools and resources
• Supportive team environment with mentorship