Mountain Pacific Bank is seeking a dedicated IT Support Specialist to provide frontline technical assistance, troubleshoot hardware and software issues, and ensure seamless IT operations for our banking teams in a dynamic financial environment.

As an IT Support Specialist at Mountain Pacific Bank, you will play a crucial role in maintaining the reliability and efficiency of our IT infrastructure. This remote position involves responding to user inquiries via phone, email, and ticketing systems, diagnosing and resolving hardware, software, and network issues promptly to minimize downtime. You will collaborate with cross-functional teams to implement IT solutions that support our banking operations, including secure access to financial systems and data protection measures. The ideal candidate thrives in a fast-paced environment, possesses a passion for technology, and is committed to delivering exceptional service that aligns with our mission to provide innovative banking solutions. Opportunities for growth include advancing to senior support roles or specializing in cybersecurity within the finance sector.

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred
• 2+ years of experience in IT support or help desk roles, ideally in a financial or corporate setting
• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common networking protocols
• Strong problem-solving skills and ability to communicate technical concepts to non-technical users
• Certifications such as CompTIA A+ or equivalent are highly desirable
• Excellent customer service orientation with the ability to handle high-pressure situations
• Familiarity with banking software and security protocols is a plus

• Competitive monthly salary with performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement plan with employer matching contributions
• Paid time off, including vacation, sick leave, and holidays
• Professional development opportunities, including certification reimbursements
• Remote work flexibility with access to modern home office setup allowances
• Employee wellness programs and financial advisory services