Join Lockwood Industries, LLC dba Fralock as a Remote IT Support Technician, where you'll provide essential technical assistance to maintain seamless operations across our innovative engineering solutions. This contract role offers the flexibility of remote work while supporting a dynamic team in troubleshooting and optimizing IT systems.

Lockwood Industries, LLC dba Fralock is seeking a skilled IT Support Technician for a remote contract position. In this role, you will be the first point of contact for all IT-related queries and issues, ensuring minimal downtime and optimal performance for our engineering and manufacturing teams. Your responsibilities will include diagnosing and resolving technical problems, installing and configuring software and hardware, maintaining network security, and providing user training on best practices.

You will collaborate with cross-functional teams to implement IT solutions that support our cutting-edge projects in flexible circuits and thermal management. This position requires a proactive approach to identifying potential issues before they escalate, documenting support activities, and contributing to the continuous improvement of our IT infrastructure.

As a remote contractor, you will enjoy the autonomy to manage your schedule while adhering to project deadlines and SLAs. This is an excellent opportunity for tech-savvy professionals looking to make an impact in a forward-thinking company dedicated to innovation in the engineering sector.

• Proven experience in IT support, including troubleshooting hardware, software, and network issues
• Strong knowledge of operating systems such as Windows, macOS, and Linux
• Familiarity with common IT tools like Active Directory, Microsoft Office Suite, and remote desktop applications
• Excellent problem-solving skills and ability to communicate technical information clearly to non-technical users
• Relevant certifications such as CompTIA A+ or Network+ are preferred
• Ability to work independently in a remote environment with strong time management skills

• Competitive monthly salary with flexible contract terms
• Remote work setup, allowing for work-life balance from anywhere in the US
• Opportunities for professional development and certification reimbursements
• Access to a collaborative team environment with regular virtual check-ins
• Comprehensive health and wellness benefits package for eligible contractors
• Paid time off and holiday allowances