Join Resource Management Associates, LLC as an IT Technical Support Analyst in a remote contract role, where you'll diagnose and resolve technical issues to support end-users effectively. This position offers the opportunity to contribute to a collaborative team while ensuring optimal IT functionality across operations.

Resource Management Associates, LLC is seeking a skilled IT Technical Support Analyst for a remote contract position. In this role, you will be the first point of contact for end-users experiencing technical difficulties, providing prompt and effective solutions to minimize downtime and enhance productivity.

Key responsibilities include responding to support tickets via phone, email, or chat; diagnosing problems related to hardware malfunctions, software glitches, and network connectivity; installing and configuring software updates; and maintaining documentation of resolved issues for future reference. You will collaborate with other IT team members to escalate complex problems and implement preventive measures.

This position requires a proactive approach to user support, ensuring all interactions are professional and user-friendly. Success in this role will involve staying current with emerging technologies and contributing to the overall efficiency of our IT infrastructure.

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
• At least 2-3 years of experience in IT support or technical assistance roles.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common IT tools like Active Directory.
• Excellent communication skills, both verbal and written, for interacting with non-technical users.
• Ability to work independently in a remote setting with strong problem-solving abilities.
• Certifications such as CompTIA A+ or ITIL Foundation are preferred.

• Competitive monthly compensation package tailored to experience.
• Flexible remote work schedule to support work-life balance.
• Opportunities for professional development and skill enhancement through company resources.
• Access to a supportive team environment with collaborative tools and regular check-ins.
• Potential for contract extensions or full-time opportunities based on performance.