Enter the field as a Junior Customer Support Agent remotely, offering first-line assistance to users. Great for graduates building experience in query resolution and team collaboration in a customer-focused setting.

As a Junior Customer Support Agent at Kusama Network, you'll provide essential remote assistance, gaining foundational knowledge in support operations. This role is perfect for those entering the workforce with enthusiasm for tech-enabled service.

You'll manage incoming support requests, deliver clear explanations, and follow protocols for escalation. Training will equip you with skills in troubleshooting basics and customer etiquette.

Expect robust mentorship, including shadow sessions and feedback loops with senior agents. Learning focuses on core support principles, digital literacy, and adaptive communication.

Throughout the year, engage in agent-led initiatives like support audits, sharpening your resolution techniques and teamwork. This builds a comprehensive view of support ecosystems.

Development resources include self-paced courses on industry trends and soft skills. Your role in daily operations will yield practical insights and growth opportunities.

Conclude with a strong base for advancing in support, backed by mentorship and real-world application.

• Reliable communication in various formats.
• Patience and problem-solving aptitude.
• Familiarity with basic online platforms.
• Desire to grow in customer support.
• Entry-level background (0-1 year).

• Hands-on mentorship from veteran support agents.
• Training programs on troubleshooting and communication.
• Opportunities to advance through demonstrated performance.
• Engaging remote community for knowledge sharing.
• Support for personal and professional balance.