EPAM Systems is seeking a Lead Technical Support Engineer specializing in MacOS to join our remote team in Argentina. In this role, you will provide expert-level support, lead troubleshooting efforts for complex issues, and mentor junior engineers to deliver exceptional client experiences.

EPAM Systems, a leading digital engineering and software development company, is looking for a talented Lead Technical Support Engineer with expertise in MacOS to enhance our client support operations. Working remotely from Argentina, you will play a pivotal role in diagnosing and resolving advanced technical issues for our enterprise clients, ensuring minimal downtime and optimal system performance.

As the lead on the team, you will oversee daily support tickets, coordinate with cross-functional teams including developers and product managers, and implement proactive measures to prevent recurring problems. Your responsibilities will include conducting root cause analysis, creating detailed documentation for knowledge bases, and training team members on best practices for MacOS support. This position offers the chance to work on innovative projects across various industries, leveraging your technical acumen to drive customer success.

If you are passionate about technology and thrive in a dynamic, fast-paced environment, this role at EPAM provides an excellent platform for growth and impact.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in technical support, with at least 2 years focused on MacOS environments
• Deep knowledge of macOS operating systems, including troubleshooting hardware, software, and network issues
• Proficiency in scripting languages such as Bash or Python for automation
• Strong leadership skills with experience mentoring and guiding support teams
• Excellent problem-solving abilities and customer-facing communication skills
• Familiarity with ITIL or similar support frameworks
• Ability to work independently in a remote setting with flexible hours

• Competitive monthly salary
• Fully remote work arrangement with flexible scheduling
• Comprehensive health insurance and wellness programs
• Professional development opportunities, including certifications and training
• Generous paid time off and parental leave
• Access to cutting-edge tools and technologies
• Collaborative global team environment
• Performance-based bonuses and career advancement paths