As a Bilingual Observability Engineer at Concentrix, you will develop and maintain monitoring and logging systems to enhance application performance and reliability. Your bilingual proficiency will facilitate seamless collaboration across international teams to drive proactive issue resolution and system optimization.

Concentrix, a global leader in customer experience solutions, is seeking a talented Bilingual Observability Engineer to join our innovative technology team. In this role, you will play a critical part in building and maintaining robust observability frameworks that provide deep insights into our distributed systems, enabling faster detection and resolution of performance bottlenecks and errors.

You will collaborate with developers, DevOps engineers, and product teams to implement best practices in monitoring, tracing, and logging. This includes instrumenting applications with metrics, traces, and logs; setting up dashboards for real-time visualization; and automating alerts for proactive incident management. Your bilingual capabilities in English and Spanish will be essential for bridging communication gaps in our multicultural, remote-first environment.

Key responsibilities include designing scalable observability pipelines, optimizing data collection to minimize costs, conducting root cause analyses, and contributing to post-incident reviews. You will leverage modern tools and cloud-native technologies to ensure high availability and resilience of our platforms, supporting millions of customer interactions daily.

If you are passionate about observability practices and thrive in a dynamic, fast-paced setting, this is your opportunity to make a significant impact at Concentrix.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in observability, monitoring, and logging tools such as Prometheus, Grafana, ELK Stack, or Splunk.
• Proficiency in cloud platforms like AWS, Azure, or GCP, with hands-on experience in infrastructure as code (IaC) using Terraform or similar.
• Strong programming skills in Python, Go, or Java for building custom monitoring solutions.
• Bilingual fluency in English and Spanish, with excellent communication skills for cross-functional teamwork.
• Experience with distributed systems, microservices, and container orchestration (Kubernetes/Docker).
• Knowledge of APM tools like New Relic or Datadog.
• Ability to troubleshoot complex issues in production environments.

• Competitive monthly salary with performance-based incentives.
• Comprehensive health insurance coverage for you and your family.
• Remote work flexibility with home office setup support.
• Opportunities for professional development through training and certifications.
• Paid time off, including vacation and holidays.
• Access to employee assistance programs and wellness initiatives.
• Collaborative and inclusive work environment with global exposure.