As an Order Handling Specialist at ABB's Electrification division, you will play a crucial role in processing and managing customer orders to drive innovative electrification solutions worldwide. This remote position offers professional growth through certified training in customer relations, ensuring efficient order fulfillment and exceptional service.

ABB, a global leader in electrification and automation technology, is seeking a dedicated Order Handling Specialist to join our dynamic Electrification team. In this role, you will be responsible for managing the end-to-end order process, from receipt and validation to fulfillment and invoicing, ensuring seamless delivery of products that power sustainable energy solutions. You will collaborate with sales, procurement, and logistics teams to resolve discrepancies, track shipments, and provide timely updates to customers, contributing to ABB's mission of creating a more productive and sustainable future.

Key responsibilities include processing incoming orders accurately, verifying stock availability, coordinating with suppliers for timely deliveries, and maintaining detailed records in our ERP system. You will also handle customer escalations, generate reports on order status and performance metrics, and support continuous improvement initiatives to streamline operations. This position requires a proactive approach to problem-solving and a commitment to upholding high standards of accuracy and customer satisfaction.

Working remotely, you will have the flexibility to balance professional and personal commitments while leveraging ABB's world-class resources and supportive culture. With opportunities for certification and skill enhancement, this role is ideal for professionals passionate about the electrification industry and eager to make an impact on global energy transitions.

• Proven experience in order processing, logistics, or supply chain management, preferably in the industrial or electrification sector.
• Strong understanding of customer service principles and the ability to handle inquiries efficiently.
• Proficiency in ERP systems and Microsoft Office Suite for accurate data entry and reporting.
• Excellent communication skills in English and Spanish, with attention to detail and problem-solving abilities.
• Bachelor's degree in Business Administration, Supply Chain, or a related field; relevant certification in customer relations preferred.
• Ability to work independently in a remote environment while collaborating with global teams.

• Competitive monthly salary with performance-based incentives and opportunities for bonuses.
• Fully remote work setup with flexible hours to support work-life balance.
• Comprehensive health insurance, including medical, dental, and vision coverage for you and your family.
• Professional development through ABB's training programs, including certification in Customer Relations.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Access to employee assistance programs, retirement savings plans, and global career advancement opportunities.