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Certified Remote
PUBLISHED
Dec 6, 2025
As a Problem Manager at BBVA, you will lead the identification, analysis, and resolution of recurring issues within our banking IT infrastructure to ensure seamless operations and superior customer service. This role offers the opportunity to drive continuous improvement in a dynamic financial environment.
BBVA, a leading multinational bank, is seeking a skilled Problem Manager to join our IT operations team in Argentina. In this pivotal role, you will be responsible for overseeing the problem management process across our banking platforms, ensuring that underlying issues causing incidents are systematically identified and eliminated to prevent future disruptions.
Your day-to-day responsibilities will include collaborating with incident management teams to analyze post-incident reports, conducting thorough root cause investigations, and developing proactive strategies to mitigate risks. You will work closely with cross-functional teams, including development, operations, and business units, to implement corrective actions and knowledge-sharing initiatives that enhance overall service reliability.
The ideal candidate thrives in a fast-paced environment, possesses a proactive mindset, and is passionate about leveraging technology to solve complex problems in the financial industry. This position is part of our REMOTE_CERTIFIED program, requiring completion of a relevant certification to ensure alignment with BBVA's high standards for remote collaboration and performance.
By joining BBVA, you will contribute to innovative banking solutions that serve millions of customers worldwide, while benefiting from a supportive culture that values diversity, innovation, and employee growth.
The employer recommends obtaining this certification to validate your skills and enhance your application.
Note: You can still apply for this position without the certification, but having it will make your profile stand out and may be required to move forward in the hiring process.