As a Product Support - Renewals Administrator at Ricardo, you will play a key role in managing customer renewals for our engineering and simulation software products, ensuring high levels of customer satisfaction and retention. This remote contract position offers an opportunity to support innovative solutions in the automotive and energy sectors while collaborating with a global team.

Ricardo is a global engineering and technology company specializing in advanced simulation and testing solutions for the mobility and energy sectors. We are seeking a dedicated Product Support - Renewals Administrator to join our customer success team on a remote contract basis.

In this role, you will be responsible for overseeing the renewals process for our suite of engineering software products, including CAE tools and simulation platforms. Your primary duties will include reviewing upcoming subscription expirations, contacting clients to facilitate smooth renewals, processing payments and contract updates, and resolving any billing or licensing queries. You will collaborate closely with sales, support, and technical teams to ensure that customer needs are met proactively, minimizing churn and maximizing product adoption.

Key aspects of the position involve maintaining accurate records in our CRM system, analyzing renewal trends to identify upsell opportunities, and generating reports on renewal metrics for management review. You will also assist in onboarding new customers to our subscription model, providing guidance on features and benefits to encourage long-term engagement.

This is an exciting opportunity for someone passionate about customer-centric support in a technical environment. At Ricardo, we value innovation, sustainability, and teamwork, offering a dynamic remote setting where you can contribute to projects that shape the future of transportation and energy efficiency.

• Bachelor's degree in Business Administration, IT, or a related field; equivalent experience considered.
• 2+ years of experience in customer support, account management, or renewals processing.
• Proficiency in CRM systems such as Salesforce or similar tools.
• Strong organizational skills with attention to detail for handling subscription data and contracts.
• Excellent communication skills, both written and verbal, to interact with clients and internal teams.
• Familiarity with software licensing and subscription models.
• Ability to work independently in a remote environment with reliable internet access.

• Competitive monthly salary with opportunities for performance-based bonuses.
• Flexible remote work schedule to support work-life balance.
• Access to professional development resources and training programs.
• Health and wellness benefits, including medical insurance options.
• Generous paid time off and holiday entitlements.
• Collaborative company culture with team-building virtual events.
• Exposure to cutting-edge engineering projects in sustainable technologies.