Join Autodesk as a Product Support Specialist and provide exceptional technical assistance to users of our industry-leading design and engineering software. Help resolve complex issues and enhance customer satisfaction in a dynamic, remote environment.

Autodesk is seeking a dedicated Product Support Specialist to join our global customer support team. In this role, you will be the primary point of contact for users experiencing issues with our suite of design and make software, including AutoCAD, Revit, and Maya. You will diagnose technical problems, provide step-by-step resolutions, and escalate complex cases to engineering teams as needed.

Your day-to-day responsibilities will include responding to support tickets via email, chat, and phone; documenting interactions in our CRM system; and contributing to knowledge base articles to empower self-service support. As a remote contractor, you will collaborate with international teams to ensure seamless user experiences across EMEA regions.

We value passion for technology and a customer-centric approach. This position offers the opportunity to grow within a innovative company at the forefront of digital design and manufacturing. If you thrive in fast-paced environments and enjoy helping others unlock creative potential through software, apply today.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2 years of experience in customer support or technical support roles
• Strong knowledge of software applications, particularly in design, engineering, or CAD tools
• Excellent communication skills in English and Spanish, with the ability to explain technical concepts clearly
• Proficiency in troubleshooting software issues and using support tools like ticketing systems
• Ability to work independently in a remote setting with strong problem-solving skills
• Familiarity with Autodesk products is a plus

• Competitive monthly salary and performance-based bonuses
• Comprehensive health insurance coverage including dental and vision
• Flexible remote work schedule with options for work-life balance
• Professional development opportunities, including training on Autodesk software
• Generous paid time off and parental leave policies
• Access to Autodesk's employee assistance program for mental health support
• Stock purchase plan and retirement savings options