Lead Sysmex's technical service operations across the Madrid region, overseeing a team of experts to deliver exceptional support for diagnostic and laboratory equipment. Drive customer success, optimize service delivery, and contribute to the company's growth in the healthcare diagnostics market.

Sysmex Corporation, a global leader in clinical laboratory solutions, is seeking a dynamic Regional Manager - Technical Service to join our team in Madrid, Spain. In this pivotal role, you will oversee the technical service operations for our innovative diagnostic instruments and reagents, ensuring seamless support for healthcare professionals and laboratory facilities across the region.

Key responsibilities include managing a team of field service engineers and technicians, developing service strategies to enhance customer satisfaction, and collaborating with sales and product teams to resolve complex technical issues. You will analyze service data to identify trends, implement preventive maintenance programs, and ensure compliance with regulatory standards such as ISO and EU medical device directives.

As a key contributor to Sysmex's commitment to innovation in hematology and urinalysis, you will foster a culture of excellence, mentor your team, and drive initiatives that reduce downtime and improve operational efficiency. This position offers the opportunity to make a tangible impact on patient care by supporting cutting-edge technologies that aid in early disease detection and diagnosis.

If you are a strategic thinker with a passion for technical service in healthcare and a track record of leadership success, we invite you to bring your expertise to Sysmex and help shape the future of laboratory medicine.

• Bachelor's degree in Engineering, Biomedical Sciences, or a related field; Master's degree preferred
• Minimum of 5-7 years of experience in technical service management, preferably in medical devices or healthcare equipment
• Proven leadership skills with experience managing regional teams and driving performance metrics
• Strong knowledge of laboratory diagnostics and technical troubleshooting
• Excellent communication and interpersonal skills for stakeholder engagement
• Proficiency in project management tools and CRM systems
• Fluency in Spanish and English; additional languages are a plus
• Willingness to travel within the region as needed

• Competitive monthly salary with performance-based bonuses
• Comprehensive health and dental insurance coverage
• Generous paid time off and flexible remote work options
• Professional development opportunities, including certification reimbursements
• Company car or transportation allowance for regional travel
• Pension plan contributions and employee stock purchase options
• Access to state-of-the-art training programs and career advancement paths