Start your career as a Remote IT Support Associate, delivering first-line technical assistance to end-users. Resolve routine IT queries, perform basic diagnostics, and ensure smooth operations for our digital platforms. This beginner-friendly role emphasizes practical learning in help desk operations and user-centric support.

In the role of Remote IT Support Associate at Baishi, you will provide essential technical assistance to users encountering issues with our AI-driven platforms and general IT infrastructure. Tailored for entry-level candidates, this position offers a gentle introduction to help desk functions, focusing on remote support delivery without requiring extensive prior knowledge.

You will respond to support tickets involving user authentication problems, application crashes, and device configuration errors. Using tools like screen-sharing software and diagnostic utilities, you will walk users through resolutions, from password resets to software installations. The emphasis is on systematic troubleshooting: gathering information, isolating issues, and applying fixes while documenting everything for future reference.

Our mentorship program pairs you with a dedicated advisor who will guide you through initial cases, explaining decision-making processes and tool usage. You will explore core IT support areas, including hardware diagnostics for laptops and peripherals, software compatibility checks, and introductory network troubleshooting like Wi-Fi connectivity. Hands-on practice with remote access platforms such as TeamViewer or AnyDesk will build your confidence in secure, efficient support.

Learning extends to ticketing workflows, where you will learn to categorize, escalate, and close cases in systems like ServiceNow. Real-world projects might include assisting with user onboarding for new software deployments or contributing to FAQ updates based on common queries. We prioritize foundational skills like understanding client-server models and basic cybersecurity hygiene to prevent support escalations.

Soft skills development is integral; you will practice empathetic communication to build user trust and reduce resolution times. Weekly team huddles and feedback loops ensure continuous improvement, with opportunities to lead simple support sessions as you progress. Access to e-learning platforms covers topics like remote monitoring tools and emerging help desk automation.

Baishi fosters a supportive remote culture, with virtual coffee chats and recognition for innovative solutions. This one-year commitment will equip you with verifiable experience in IT support, highlighting your ability to handle diverse user needs. By engaging in these practical scenarios, you will emerge ready for broader technical roles, having mastered the essentials of help desk excellence.

• Fundamental knowledge of personal computing and internet basics.
• Analytical mindset for diagnosing technical issues.
• Proficiency in clear, professional communication.
• Comfort with common applications like Microsoft Office or web browsers.
• No more than 1 year in related fields; a positive attitude toward technology is essential.
• Stable remote setup with necessary hardware for support tasks.

• Personalized mentorship to guide you through complex troubleshooting scenarios.
• Structured learning paths with certifications in IT support tools and practices.
• Career advancement support, including resume building and interview preparation.
• Remote-friendly perks like home office stipends and flexible scheduling.
• Community involvement in tech support forums for broader networking.