As a Remote Technical Engagement Specialist at Hotwire Communications, you will play a pivotal role in guiding clients through technical solutions, ensuring optimal adoption of our telecommunications services. This position offers the opportunity to work remotely while building strong client relationships and driving technical success.

Hotwire Communications is seeking a dynamic Remote Technical Engagement Specialist to join our innovative team. In this role, you will collaborate closely with clients to assess their technical needs, implement customized solutions for our high-speed internet, voice, and video services, and provide ongoing support to maximize satisfaction and retention.

Your day-to-day responsibilities will include conducting virtual consultations, troubleshooting technical issues, and creating tailored engagement plans that align with client goals. You will leverage your expertise in telecommunications technologies to educate clients on best practices, resolve integration challenges, and identify opportunities for service enhancements. This position requires a proactive approach to client interaction, utilizing data-driven insights to improve engagement metrics and contribute to overall team success.

Working remotely, you will have the flexibility to balance professional demands with personal life, supported by our collaborative tools and a supportive management structure. At Hotwire Communications, we value innovation and customer-centricity, offering a platform for you to grow your career in a fast-paced, technology-driven environment.

• Bachelor's degree in Information Technology, Communications, or a related field; equivalent experience considered.
• At least 3 years of experience in technical support, customer engagement, or sales within the telecommunications or IT sector.
• Strong understanding of networking, broadband services, and customer premise equipment (CPE).
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
• Proficiency in CRM tools, Microsoft Office Suite, and remote collaboration platforms like Zoom or Microsoft Teams.
• Ability to work independently in a remote environment, managing multiple client engagements simultaneously.
• Willingness to undergo background checks and obtain necessary certifications as required.

• Competitive monthly salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching.
• Generous paid time off, including vacation, sick leave, and holidays.
• Remote work setup support, including home office stipend.
• Professional development opportunities, such as training workshops and certification reimbursements.
• Employee assistance program for mental health and wellness support.