Join RBC as a Senior Application Support Analyst in Halifax, where you'll provide advanced technical support for critical banking applications, ensuring seamless operations and minimal downtime for our financial services.

RBC, one of Canada's leading financial institutions, is seeking a skilled Senior Application Support Analyst to join our team in Halifax. In this role, you will be responsible for providing high-level support for enterprise applications that power our banking operations, including troubleshooting complex issues, performing root cause analysis, and collaborating with development teams to implement fixes and enhancements.

You will monitor application performance, manage incident tickets through resolution, and ensure adherence to service level agreements (SLAs). Additionally, you will contribute to proactive maintenance activities, such as patching, upgrades, and capacity planning, to maintain the reliability and security of our systems. This position offers the opportunity to work on cutting-edge technologies within a dynamic finance environment, supporting millions of customers daily.

If you are passionate about technology and have a proven track record in application support within the financial sector, we encourage you to apply and help drive RBC's commitment to innovation and excellence.

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in application support, with at least 2 years in a senior role
• Proficiency in SQL, Java, and scripting languages like Python or PowerShell
• Strong knowledge of ITIL frameworks and incident management processes
• Experience with monitoring tools such as Splunk or AppDynamics
• Excellent problem-solving skills and ability to work under pressure
• Familiarity with financial services applications and compliance standards

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision benefits
• Generous vacation and personal days
• Professional development opportunities and certification reimbursements
• Employee assistance program and wellness initiatives
• Flexible work arrangements including remote options
• Pension plan with employer matching