Join Health Axis Group as a Senior Application Support Analyst, where you'll provide advanced technical support for healthcare software applications, troubleshoot complex issues, and collaborate with cross-functional teams to optimize system performance and ensure uninterrupted service delivery.

Health Axis Group is seeking a highly skilled Senior Application Support Analyst to join our dynamic IT team. In this role, you will be responsible for providing tier-3 support for our suite of healthcare management applications, diagnosing and resolving complex technical issues, and implementing proactive measures to prevent downtime. You will work closely with development, operations, and client teams to gather requirements, perform root cause analysis, and contribute to the continuous improvement of our systems.

Key responsibilities include monitoring application performance, managing incident tickets through resolution, creating detailed documentation for support processes, and participating in on-call rotations to ensure 24/7 availability. This position offers the opportunity to leverage your technical expertise in a mission-critical environment where your contributions directly impact patient care and operational efficiency.

If you are passionate about technology in healthcare and thrive in collaborative settings, apply today to help shape the future of health information systems at Health Axis Group.

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced certifications in IT support or healthcare IT preferred.
• Minimum of 5 years of experience in application support, with at least 2 years in a senior role focused on healthcare or enterprise systems.
• Proficiency in SQL, Java, or similar programming languages, and experience with monitoring tools like Splunk or AppDynamics.
• Strong problem-solving skills and the ability to handle high-pressure situations in a fast-paced environment.
• Excellent communication skills for interacting with stakeholders, including end-users and development teams.
• Knowledge of healthcare regulations such as HIPAA is highly desirable.

• Competitive monthly salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible remote work arrangements and generous paid time off.
• Professional development opportunities, including certifications and training programs.
• 401(k) retirement savings plan with company matching.
• Wellness programs and employee assistance resources.