Join Canadian Solar as a Senior Customer Service Analyst, where you will oversee customer support operations and drive service improvements for our global solar energy clientele. This role offers an opportunity to leverage your expertise in a dynamic environment focused on renewable energy solutions.

Canadian Solar is a leading global provider of solar photovoltaic modules, solar solutions, and energy storage systems. We are seeking a Senior Customer Service Analyst to join our team in São Paulo, Brazil. In this role, you will analyze customer service data, identify trends, and recommend strategies to enhance customer satisfaction and operational efficiency.

You will collaborate with cross-functional teams to resolve complex customer issues, develop service protocols, and ensure compliance with industry standards. The position involves monitoring key performance indicators (KPIs), generating reports, and implementing process improvements that align with our commitment to sustainability and innovation in the renewable energy sector.

As a remote contract position, this role provides the flexibility to work from anywhere while contributing to a company that powers a cleaner future. If you have a passion for customer-centric solutions and the energy industry, we encourage you to apply.

• Bachelor's degree in Business Administration, Communications, or a related field
• At least 5 years of experience in customer service, with 2+ years in a senior or analytical role
• Proficiency in CRM software such as Salesforce or Zendesk
• Strong analytical skills with experience in data analysis and reporting tools like Excel or Tableau
• Excellent communication skills in English and Portuguese
• Knowledge of the renewable energy industry is a plus
• Ability to work remotely and manage virtual teams

• Competitive monthly salary with performance bonuses
• Comprehensive health insurance coverage
• Remote work flexibility with home office stipend
• Professional development opportunities and training programs
• Paid time off and flexible working hours
• Access to company wellness programs and employee assistance
• Opportunities for career advancement within a leading solar energy firm